Effective Date: 11-12-2025
Kanchan Metal Pvt. Ltd. (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of all users who access and use our Service Management Application (“Application”). This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our Application for official business purposes.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Full Name
- Mobile Number
- Email ID
- Employee ID / Vendor ID
- Department & Role
b) Work & Service-Related Information
- Service requests and complaint details
- Job status updates
- Site location details
- Uploaded images, documents, and reports
- Attendance and work logs
c) Device & Technical Information
- Device type & operating system
- App usage data
- IP address
- Log files for troubleshooting
2. Purpose of Data Collection
- Manage service operations efficiently
- Assign and track job requests
- Improve workflow & productivity
- Ensure secure access
- Maintain audit logs
- Improve app performance
3. Data Sharing & Disclosure
We do not sell, rent, or trade any user data. Data may only be shared:
- Internally with authorized management
- With IT service providers for maintenance
- If required by law or court order
4. Data Security
- Secure authentication
- Encrypted storage
- Role-based access
- Secure servers & firewalls
- Regular system audits
However, no system is 100% secure.
5. Data Retention
User data is retained only as long as required for business operations, compliance, audits, and dispute resolution. Afterwards, it is securely deleted.
6. User Responsibilities
- Keep login credentials confidential
- Use the application only for official work
- Do not share company data with unauthorized persons
7. User Rights
- Request access to personal data
- Request corrections
- Report misuse or concerns
- Request deletion (as per policy)
8. Permissions Used by the App
- Camera
- Storage
- Location
- Notifications
9. Children’s Privacy
The app is not intended for anyone under 18. We do not knowingly collect data from minors.
10. Policy Updates
We may update this Privacy Policy anytime. Changes will be communicated through official channels.
11. Contact Information
Kanchan Metal Pvt. Ltd.
Company Address: D-9/3, Surajpur Industrial Area Site-V, Kasana,Greater Noida-201312, Uttar Pradesh, India
Email: contact@snackfoodmachines.com
Phone: +91 96677 49219